PLEASE CLICK ICON TO USE OUR ONLINE APPOINTMENTS  

ROUTINE APPOINTMENTS

The aim of our service is to provide access to patients on the day of their request to see a GP/NP. Appointments are released throughout the day to maintain demand.

You can make a pre-booked appointment for our nursing/HCA team up to eight weeks ahead.

URGENT APPOINTMENTS

The practice operates a daily on-call team Monday to Friday. Patients requiring an urgent, on the day appointment will see a member of the on-call team, all of whom can prescribe. This system ensures that the most appropriate health care professional sees you, and that the duty doctor has adequate time to deal with emergencies that occur on the day.

We strive to provide an appointment with a health care professional within 24 hours and with a GP within 48 hours. If you require an appointment with a specific GP there will be a longer wait.  

WEB BASED APPOINTMENTS

Appointments are now available on-line, please ask at reception for more details.

EVENING SURGERY

Evening surgery appointments are now available with our nursing and HCA team. These are held Monday and Wednesday to Friday evenings from 6.30pm - 8pm. These appointments are prebooked. We hope that these appointments will be especially useful for those patients that find it difficult to attend the surgery during the normal working day.

GP+ and OOH 

Suffolk GP+ is for people who urgently need a doctor’s appointment, or can’t see their GP on a weekday. Appointments are offered in the evening and at weekends and are booked through your GP Practice. For more information please click here

OOH service is provided by NHS 111, please call 111 for medical assistance when we are closed.

Patients are able to request to see any GP of their choice irrespective of their registered usual GP, patients are able to request to see any GP within the practice.

The aim of our service is to provide access to patients on the day of their request to see a GP. Pre-bookable appointments with a GP are available and more are released throughout the day. 

We respectfully ask that you understand our receptionists are doing their very best to help you and will offer whatever appointments are available for them to offer.

In addition, our “on the day” service will continue to operate from 8 a.m. and will be run by the duty team comprising two doctors and a nurse practitioner on most days. The Duty Team will help all patients who make contact and need advice or assessment on the same day.

It is clearly established nationally that demand for GP appointments is increasing by at least 5% year on year and that is why getting to see a doctor or nurse can seem more difficult - despite the fact that we are all working longer hours at the surgery!

Home Visits

Requests for home visits should be made between 8.30am - 10am, but patients are reminded that it is preferable that consultations take place in the surgery where diagnostic facilities are ideal.

Home visits are allocated between the doctors present on the day so it may not be possible to specify a particular GP. You will be asked the nature of the home visit so that it can be prioritised by the doctor.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.